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How can we help you?


You’ll find the answers to our most frequently asked questions below. For more detail, see our pages on Delivery & ReturnsPayment, or joining us as an Artist.

Our Prints

Our Prints

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Can I order larger/custom sizes?

Currently we are only able to offer prints in the sizes listed on our website. In most cases, each print is available in three sizes. This is because the artists we work with have limited print-making equipment. We hope to have more sizes available soon.

Can I buy the original painting?

If an original painting is available, both options will be visible on the product page. If you do not see the text “Original painting also available” then the artist has already sold the original, or chosen not to make the original avialable for another reason.

Can I commission a custom piece?

The Evans Gallery does not organize custom commissions, but we would be more than happy to pass your contact details on to the artist so that you can negotiate a custom piece with them directly. Please send us your contacts by clicking here.

When will you add my town?

We add exhibitions featuring new towns & villages across the UK almost every week. It depends entirely on when new artists join our group, or when our exsisting artists are ready to take on a new project. We’re not able to predict when new exhibitons will become available, but please check back often!

Shipping

Your Order

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How much does shipping cost?

Shipping to the UK is free on all orders above £20, and just £2 on smaller orders. Shipping outside the UK costs £5 on all orders.

Can you ship outside the UK?

Of course! Worldwide shipping on most orders costs £5.00. This will be added to your order total when you check out.

My order hasn't arrived, what's wrong?

We’re really sorry to hear that your order hasn’t arrived. If your order was dispatched more than 5 days ago and hasn’t reached you yet, please fill in the very short form here and we will send your order again.

Returns & Refunds

Your Order

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My print/frame arrived damaged, what can I do?

We’re really sorry to hear that your print or frame arrived damaged. Please click here  to let us know, and we will ship your order again asap.

I would like to return my order, what can I do?

We’re sorry to hear that you’re unhappy with your order. Please click here to let us know, and we’ll process a refund right away.

Still need help?

Please contact us and we’ll get back to you ASAP